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Operational Assessment Client Feedback

Seven South

"We first met Steve Montgomery of b2b Solutions in 2004. After they performed an Operational Assessment for us, we retained them to help us turn our stores around. We have been extremely pleased with the advice they have given us. They have had a very visible effect on our marketing, sales, purchasing practices and cash flow. After eleven years we still rely on b2b Solutions advice and consult them before making any major decision."

Jason Holzapfel
President SSC Stores, Inc.

Tarbell Management Group

b2b Solutions provided solutions that our company wasn’t even looking for. Originally they were hired to assist us in market position for our growth and they encouraged us to complete an Operational Assessment first. They provided the market intelligence that allows us to make the positive changes we needed to enhance and grow our business before expanding. b2b Solutions answered our question about market positioning and helped our team identify and suggested ideas on how to improve the weakness areas in our business.

b2b Solutions brought added value by introducing us to unique industry group that we may be able to connect with to share strategies and best practices in our similar environment. Steve and his team understand today’s business demands, trends and metrics that will help us position ourselves to become more competitive and become more aware of the industry.

I would highly recommended Steve and his team on anyone’s next convenience store project and are looking to work with them in the future.”

Mark Laguador
Vice President, COO
Tarbell Management Group

Bunker Hill Short Stop

“We contracted b2b Solutions to do an Operational Assessment of our single store in the spring of 2012. The economic downturn seemed like it had a firm grip on our store as well.

Prior to the visits, they had requested many different types of paperwork and information so that he could become familiar with our store before coming on site. b2b Solutions noticed a particular area that warranted further investigation and we uncovered a problem that had been occurring for about eight years. This problem was of such magnitude, that had it continued for much longer, we probably could not have continued our operation.

It was a direct result of b2b Solutions observation that gave me the insight to pursue this particular avenue. Sometimes it is always in the last place you look. b2b Solutions provided us a complete OA report with many actionable points. We will look to them for help in implementing some of the recommendations.

b2b Solutions were prompt and professional. They performed as they said they would and we are grateful for their input that inevitably put money back in our pockets!”

Michael Howald
Bunker Hill Short Stop

Stafford Foods Management, LLC.

“As a new COO for Stafford Foods Management, LLC, I was very familiar with the Wendy’s business but having to feel my way around the C-Store side of things. When b2b solutions came to our locations and completed their Operational Assessment I finally felt like I had a roadmap to get me where I want to go.

I still refer back to the Assessment and use it to help my team improve in areas that we are working to build our knowledge. b2b Solutions sends me emails to keep me informed of new industry information and they are always available to answer any questions I may have.

I would recommend b2b solutions to anyone in the c-store industry.”

Jennifer Scarberry,
Stafford Foods Management, LLC.

Nation Station

“We were looking for a company that had expertise in reviewing C-Store businesses and one that would also provide recommendations in improving operations. After reaching out to a prominent C-Store Magazine Editor we were referred to b2b Solutions. We contacted b2b Solutions and within a short amount of time they were on-site and performed an Operational Assessment of our C-Store business. Their knowledge and expertise was readily apparent during their hands-on review. Every aspect of our operation was studied and their recommendations for improvement have helped us increase our performance and revenues.”

Frank Tecumseh
Director of C-Store
Nation Station

Leake Oil Company

When I first met Steven Montgomery, our stores were struggling and I was fearful that we would need to close, lease, or sell all of our convenience stores. I have been thrilled with the results from our Operational Assessment performed by b2b Solutions, I spent 8 months working diligently to implement the top 10 suggestions. Now that we have accomplished the most critical tasks, I am ready to hire b2b Solutions again to work with us each month in order to gain expertise and improve our operations and marketing. I sincerely believe that we would no longer be in the retail business without the guidance from b2b Solutions.

J. Rucker Leake III
Leake Oil Company

Harts Gas & Food

One of the best decisions we made in a difficult economy was having b2b solutions perform an Operational Assessment on our c-stores. It provided us with a clear understanding of our strengths and also our challenges. Steve and his team did an excellent job of showing us how to look at our c-stores in a new light. They were kind and courteous and at the same time were able to give us straight answers on how we could improve. Our Operational Assessment consisted of a 125 page report filled with detailed analysis, pictures, and best practices comparisons. We refer to our OA on a regular basis. b2b Solutions has a wealth of knowledge and continues to provide valuable information long after their engagement is complete. We highly recommend them to anyone in the c-store industry.

David Jardine
Vice President
Harts Gas & Food LLC Rhinehart Oil Co., Inc.


"I view b2b Solutions as not only a great resource for information but also, Steve is friend and confidant when it has anything to do with the industry. I have consulted with Steve for 10 years on everything from category management to payment systems and business values. He and his team at b2b Solutions are a complete industry solution."

Robert M. Razowsky
Rmarts LLC

Harris Bank

"We contacted b2b Solutions because one of our c-store borrowers had not been meeting their financial obligations to us. They worked with us to evaluate the business, manage the property once the operator had vacated, contact potential buyers and sell the site. b2b Solutions kept us informed of various options available to us throughout the process. I would recommend them to other lenders should they find themselves in a similar situation."

Tom Bessler
Vice President, Real Estate Property Consultant
Harris Bank

East West Resorts

"This past summer, East West Resorts contracted Steven Montgomery of b2b Solutions Solutions, LLC to advise us on improving the competitive edge of our multi service Edwards Station property located in Vail Valley in western Colorado. He displayed a high level of professionalism during the process and was easy to work with."

"His recommendations helped us develop a more efficient convenient store layout, a more effective pricing strategy, an improved customer communications program and a far more lucrative primary distributor and vendor program. We were able to implement many of his suggestions within a six month time frame and have enjoyed improved market share among our competitors. Most importantly, we have surpassed our projected net income goals."

Paul Golden
Vice President, Property Management
Edwards Station, LLC

The Service Oil Company

"We found b2b Solutions to be professional and knowledgeable. They took the time to understand our business and needs and provide and help implement processes and programs that delivered. b2b Solutions continued to follow-up and keep us abreast of current trends and best practices even after the project has ended. We saw immediate bottom-line results and turnaround."

Jonathan Ketchum
The Service Oil Company

Fox River State Bank

"We contacted b2b Solutions to assist us in evaluating several operating convenience stores owned by our bank. Their Operational Assessment process provided us a detailed report on each location’s opportunities and potential. b2b Solutions’ straight forward insights positioned Fox River Bank to make informed strategic decisions on these assets. It was a great investment."

Keith E. Pollek
President and CEO
Fox River State Bank

Infinity Fuels, LLC

"When we sought someone to help us with our c-store business, the National Urban League recommended b2b Solutions. We were looking for someone to help us with developing a strategic plan for growth and a going forward business strategy. They did both. In addition, they remain in contact with us providing valuable information on the industry. We would recommend them to others seeking help in the c-store industry."

Michael McKenna, Sr.
General Manager
Infinity Fuels

Loma Catalina Company

"b2b Solutions worked with us for more than a year. They struggled to make us understand, and we resisted. At the end of the day, our entire team took away valuable insight into the industry and our company, which we use now use daily. We were a very new company at the beginning of our time. b2b Solutions helped us grow up."

Robert D. Mahlstede
Loma Catalina Company

Lazy Lee's One Stop

"b2b Solutions consultants combined business experience and broad marketing knowledge make them an excellent choice for any business. Their consultants are very detailed and right on task with the operations and marketing assessment they performed on our company. Their team helped us to develop, and implement, a new operational and marketing plan for our business. It's a pleasure to work with b2b Solutions and their hard work has given us great results!"

Lee Malone
Lazy Lee's One Stop

Crescent Oil Company, Inc.

"One year ago it seemed that we had a lot more questions than answers. We called on b2b Solutions for consultation. They designed and facilitated a strategic planning process. They didn't pronounce the answers to our questions, but instead guided us to our own unique solutions."

"In the process, we learned to strengthen and better integrate our Wholesale, Bulk, Transportation, C-Store and Technical divisions. Now the dynamics of each business unit contributes to the growth of the others, and to the growth of the whole."

"We still have lots of questions, but we have a great partner in the search for the answers: b2b Solutions."

»Learn more about how b2b Solutions helped Crescent reach their goals.

Phil Near
Crescent Oil Company, Inc.