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Speaking

Please contact Steve Montgomery at b2b Solutions office (847-295-2418) to receive a CD-ROM with sample presentations. The CD also contains several minutes of Steve Montgomery speaking at a recent Category Management forum.


Bios

Steve Montgomery

Steve Montgomery
President
b2b Solutions, LLC

Steve is president of b2b Solutions, a consultancy that specializes in working with retailers and suppliers in the convenience retail / petroleum marketing industry. He has over 30 years of experience in top management positions in both entrepreneurial and large corporate business environments within the convenience retail / petroleum marketing industry.

After beginning his career as one of Dairy Mart's franchisees Steve was part of the team that grew the company from 35 franchise locations in two states to 1,200 company and franchise locations in 13 states. During this period he held a variety of management positions and served as President and Member of its Board of Directors.

Steve then served as General Manager for C-Stores and Manager of Convenience Retail Strategies and Programs for Amoco Oil Company. He led Amoco's efforts to develop and roll out their state of the art Split Second concept and to consolidate their various direct retail operations into a single entity. While at Amoco, he was also a member of its Retail Systems Steering and Facility Design Coordination Committees.

Steve has been actively involved with the National Association of Convenience Stores (NACS) since 1976. He is the only person to have been elected to its Retailer Board and Supplier Board of Directors. Steve has served on a variety of NACS committees including and is currently an advisor to NACS of its Manpower Committee. 

He holds a Bachelor of Science Degree in Agricultural and Food Economics from the University of Massachusetts, and a MBA in Marketing from Western New England University. He served for several years as a member of its International Business Advisory Board.

Steve is a frequent contributor to articles on the convenience retail / petroleum marketing industry and is a frequent speaker at industry functions. He has worked with NACS as a Program Director and Program Moderator on topics ranging from Foodservice to Non-Traditional Competitors. He is a member of RetailWire's BrainTrust.

b2b Solutions retail clients have ranged from single store operators to large multinational firms. These include such companies as Chevron USA Products Company, Crescent Oil Company, Exxon Company, USA, LG-Caltex, Lekkerland (Switzerland) Ltd., Mobil Oil Corporation, Murphy Oil USA, NACS, Pride Convenience, Inc., FasMart, East West Resorts, Irving Oil Corporation, and Shell Canada Products Limited. Supplier clients include Allied Capital, Coca-Cola USA, Food Concepts, Inc., Harmonic Systems, Inc., S&D Coffee, Kraft Foods, Kellogg, General Mills, MGC Communication, Inc., M&M Mars, Nestlé, and Sara lee Coffee and Tea.

»For additional information on Steven Montgomery's business history click here
»Click here to read Steve's RetailWire blog
»Click here to email Steven Montgomery.


Dean Dirks

Dean Dirks
Linda McKenna-Welch
Consulting Partner

Dean has had a long career in foodservice and c-stores that began in his father's grocery stores at age eight (8). He worked his way through college at Safeway. After graduating from Washington State University in 1983, Dean accepted a position in retail foodservice with Marriott. In this role, he supervised branded concepts including Starbucks, Dominoes Pizza, Godfather's and Little Caesars as well as proprietary food service. In 1996, Dean joined West Star as V.P. of Operations. His responsibilities included supervising thirty Shell branded convenience stores and 20 restaurants including Subway, Taco Bell, A&W, Winchell's Donuts, Seattle Best Coffee and a number of proprietary foodservice concepts. After WestStar was sold Dean accepted a position with Balmar Petroleum as the Senior Category Manager, overseeing all categories, including foodservice. In 2006, Dean formed Dirks & Associates focusing on convenience store foodservice. Dean has worked with Arby's, Church's Chicken, Qdoba's as well as many proprietary foodservice concepts.

»For additional information on Dean Dirks' business history click here.
»Click here to email Dean Dirks.

 

 


Deborah Holand

Deborah Holand
Deborah Holand
Consulting Partner

Deborah has over 20 years food industry experience, with specialized expertise in new concept development and turn-around/revitalization situations. She has served in a number of key positions in the foodservice industry, including Steak And Ale Restaurant Concept Management for the Metro Media Group; The New Concept Development Team Eatzi's while at Brinker International; National Director Of Food-Service Operations for Whole Foods Market, Inc.; Director Of Meal Solutions Departments for The Tops Markets Division of Ahold USA Inc.; and President and Founder of Food Sense. Deborah has diverse experience concentrated in business growth strategies, project planning and analysis, menu engineering, labor optimization, cost management, high-impact marketing and visual merchandising. She possesses regional and national experience across all major markets from premier restaurant and specialty gourmet retailers to conventional supermarkets and convenience stores.

»For additional information on Deborah Holand's business history click here.
»Click here to email Deborah Holand.

 


Greg Jones

Greg Jones
Greg Jones
Consulting Partner

Greg has over 40 years of c-store management experience with specialized expertise in developing "Best Practice Process" for all facets of convenience retailing. As President of Retail for Kellam Distributing, he led the growth of a retail start up that resulted in the Shore Stop/Auto Plus chain. He has had profit and loss responsibility at several levels of multi-unit operations including Vice President of Operations at Mini Mart, Inc and Zone Manager for 7-Eleven. His marketing leadership has included Vice President of Merchandising for the 2,500 store Circle K chain, with additional assignments as Director of Business Development and Director of Advertising.

At Circle K, in his role as Vice President of Strategic Marketing, he worked closely with Accenture in developing process integration for decision support and category management software. In addition, he was responsible for supply chain management and new concepts, including the development work for self distribution. While Vice President of Marketing at SSP Circle K, his brand experience included the creation of the Stripes Convenience Store brand and the development of The Laredo Taco Company foodservice brand. As a recognized process expert, Greg is a faculty member at CSP's Convenience Retailing University.

 


Lou Maiellano

Lou Maiellano
Lou Maiellano
Consulting Partner

Lou Maiellano has 25 years experience and is a broadly experienced marketing/sales manager with significant credentials in the convenience store and tobacco business. Most recently he was National Category Manager for Sunoco Inc. where he created and managed strategy and profitability for the $395 million tobacco category. Lou has also held operational positions at Sunoco, Mobil, Macaroni Grill and Wawa. He directed the management of staffing, training, sales and marketing programs, financial management and both corporate and vendor relationships. Lou has operated many successful food related programs including Burger King, McDonalds, Taco Bell, Vie DeFrance, Parlor Pizza, Country Chicken, City Deli and Gulliver's Coffee. He has been recognized a Convenience Store Industry Leader for Program by CSP Magazine. He is an active "Convenience Retailer Conference Advisory Council" member and Chairs the Tobacco Subcommittee.

 

»For additional information on Lou Maiellano business history click here.
»Click here to email Lou Maiellano.

 


Linda McKenna-Welch

Linda McKenna-Welch
Linda McKenna-Welch
Consulting Partner

For the last four years Linda has been facilitating the Convenience Store Leadership Academy to clients large and small across the United States. This industry specific customized offering is transforming managers and supervisors to leaders and coaches. Linda's been a top rated and requested speaker at NACS and CSP events as well as various state associations.

In 1997 Linda co-founded Convenience Store Coaches (CSC), a division of Employee Performance Strategies, Inc. (EPS). CSC helps c-store organizations achieve greater financial results by optimizing employee job performance.

Prior to CSC, in 1988 Linda started her career with Mobil Oil Corporation, U.S Marketing Division where she held numerous field and headquarters positions in marketing, pricing, training, planning, and financial analysis, working with all classes-of-trades. Linda played an instrumental role on Mobil's retail national customer service strategy which ultimately led to her passion to help other organizations differentiate their brand through people and service.

Linda's been featured in the Wall Street Journal, as well as the Harvard Business School corporate training video, Benchmarking Outside The Box.

»For additional information on Linda McKenna-Welch's business history click here.
»Click here to email Linda McKenna-Welch.


Bill Ritter

Bill Ritter
Bill Ritter
Consulting Partner

Bill Ritter is a native of Toledo, Ohio where after graduating from high school he served in the United States Air Force. After receiving an honorable discharge in 1972 Bill returned to Toledo and attended the University of Toledo majoring in Criminal Justice. In 1974, Bill attended Gormac Polygraph School, Pasadena, California and after graduation began Ritter & Associates. Bill's career has been devoted exclusively to retail loss prevention and specific loss investigations for the convenience store industry. During his 27-year career he has conducted in excess of 8,000 investigations and interviewed over 40,000 employees for various convenience store companies. These investigations and interviews have led to successful prosecutions and well over $4,000,000 in restitution. Bill is a nationally recognized speaker and work shop leader, specializing in the area of convenience store loss prevention and consults with companies, both large and small, regarding all areas of loss prevention.

»Click here to email Bill Ritter.