consulting group

50+ Store North East C-Store Chain

  • Project Highlights

    • Client: 50+ store North East C-Store Chain

    • Project Category: Foodservice Assessment and Program Development

    Project Overview

    b2b Solutions conducted a foodservice assessment and then was retained to develop and implement a plan to improve the chain’s foodservice program.

    Actions by Our C-Store Foodservice Consultants Included

    • Developed detailed Statement of Work.

    • Named team members and their roles and accountabilities.

    • Identified key manufacturers and suppliers.

    • Worked with retailer to develop Beta Site criteria and select site.

    • Coordinated operational and development protocols.

    • Secured historic and current KPI and developed monitoring process.

    • Worked with retailer's team to develop menus, recipes, food costs.

    • Determined potential signature items and worked to improve them.

    • Reviewed existing inventory management process and identified areas for improvement.

    • Guided the creation of the Beta Site's proforma.

    • Created opening and closing checklists.

    • Secured Beta test and ongoing support with key suppliers and manufacturers.

    • Identified Beta location physical plant attributes.

    • Established Beta test protocols, staff attributes and economics.

    • Put in place evaluation and monitoring systems.

    Deliverables Included

    • Production processes, Par levels and Hold times to ensure consistent product quality.

    • KPI identification and reporting methodology.

    • Foodservice marketing and customer communication plans.

    • Consolidated supply chain.

    • Consistent customer communication practices.

    • Recipes and Par levels on I Pads.

    • Foodservice safety processes and procedures.

    • Criteria to move from Beta test to pilot and then network rollout.

    • Location requirements to be eligible for new foodservice program.

    • Upgrade and updated coffee program.

    • Store design elements that could be adapted to the variety pf store formats operated.

    • Updated foodservice job descriptions.

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