Client: 50+ store North East C-Store Chain
Project Category: Foodservice Assessment and Program Development
b2b Solutions conducted a foodservice assessment and then was retained to develop and implement a plan to improve the chain’s foodservice program.
Actions by Our C-Store Foodservice Consultants Included
Developed detailed Statement of Work.
Named team members and their roles and accountabilities.
Identified key manufacturers and suppliers.
Worked with retailer to develop Beta Site criteria and select site.
Coordinated operational and development protocols.
Secured historic and current KPI and developed monitoring process.
Worked with retailer's team to develop menus, recipes, food costs.
Determined potential signature items and worked to improve them.
Reviewed existing inventory management process and identified areas for improvement.
Guided the creation of the Beta Site's proforma.
Created opening and closing checklists.
Secured Beta test and ongoing support with key suppliers and manufacturers.
Identified Beta location physical plant attributes.
Established Beta test protocols, staff attributes and economics.
Put in place evaluation and monitoring systems.
Production processes, Par levels and Hold times to ensure consistent product quality.
KPI identification and reporting methodology.
Foodservice marketing and customer communication plans.
Consolidated supply chain.
Consistent customer communication practices.
Recipes and Par levels on I Pads.
Foodservice safety processes and procedures.
Criteria to move from Beta test to pilot and then network rollout.
Location requirements to be eligible for new foodservice program.
Upgrade and updated coffee program.
Store design elements that could be adapted to the variety pf store formats operated.
Updated foodservice job descriptions.