consulting group

Operational Assessment for Operator of Multiple Truck Stops

  • Project Highlights

    • Client: Multiple Truck Stop Operator

    • Project category: Operational Assessment

    Project Overview

    b2b Solutions Operational Assessment process is customized to meet the needs of each client. It consists of three phases.  Phase One is an off-site analysis of the client’s data. This begins with an analysis of their P&L and can include a very complete data set depending on the size of the company and the availability of the information available. Phase Two involves meeting on-site with members of the management team, touring their sites, and potentially that of their competitors. Phase Three is the development of a report of our findings and action steps we recommend. The level of detailed involved varies with the client’s needs.

    b2b Solutions was originally contacted by an operator of multiple truck stops regarding an Operational Assessment. He then decided to utilize the services of a local consultant. However, six months later he engaged b2b Solutions because the locations were still unprofitable.


    • Analyzed the sites’ and corporate P&L including sales, margins, shrink and recommended changes in the chart of accounts, report format and information being conveyed.

    • Conducted a gap analysis on the performance of each location and produced a number of monthly trend charts for each location for fuel gallons and key categories’ sales and gross margin dollars generated.

    • Investigated the current information systems and recommended changes including, but not limited to, ensuring the same account numbers and terminology for an account was used at each site.

    • Reviewed the reports being generated and how they were and/or were not being utilized by the management.

    • Examined the chain’s facilities (exterior and interior including those dedicated for trucker’s use) and equipment on a site by site basis. Recommended numerous changes.

    • Toured the locations and documented our findings regarding store and category layouts, shopper standards, merchandising, and store operational practices.

    • Benchmarked the truck stops and company’s sales and margin results by category against industry standards.

    • Evaluated the organization structure and the skill sets of its truck stop personnel.

    • Recommended a formalization of its marketing and merchandising functions on an internal or external basis.

    • Reviewed store level ordering process and recommended increasing inventory levels.

    • Investigated current foodservice offer including foodservice beverages, image, menu and product development, food safety, profitability, and supply chain. Developed action plan to address the issues.

    • Reviewed existing supply chain and recommended changes.


    • Recommended changes in the accounting processes for foodservice to improve reporting accuracy.

    • Completed a detailed checklist comparing the sites against best in class in 14 areas.

    • Documented our findings and recommendations in a report for the company.