consulting group

Operational Assessment of Small Retail Chain

  • Project Highlights

    • Client: Small Retail Chain

    • Project category: Retailer Solutions, Operational Assessment

    Project Overview

    b2b Solutions Operational Assessment process is customized to meet the needs of each client. It consists of three phases.  Phase One is an off-site analysis of the client’s data. This begins with an analysis of their P&L and can include a very complete data set depending on the size of the company and the availability of the information available. Phase Two involves meeting on-site with members of the management team, touring their sites, and potentially that of their competitors. Phase Three is the development of a report of our findings and action steps we recommend. The level of detailed involved varies with the client’s needs.

    b2b Solutions conducted an Operational Assessment for a small chain who was faced with a new well known best in class competitor who had recently opened across the street from one of its larger locations. This included a future remodel. The chains other locations were widely dispersed and varied significantly in volume.


    • Investigated pre and post the competitor’s opening, fuels and store sales and margins for the impacted site including developing correlations for fuel, store, foodservice and other departments.

    • Provided a remodel analysis for the site.

    • Analyzed the sites’ and corporate P&L including sales, margins, shrink and recommended changes in calculation methodology and processes.

    • Evaluated the chain’s facilities (exterior and interior) and equipment on a site by site basis and offered recommendations to address any issues found.

    • Examined the current information systems and their applicability for the size and needs of the organization.

    • Reviewed the reports being generated and how they were being utilized by the chain’s management.

    • Toured all the locations and documented our findings regarding store and category layouts, shopper standards, merchandising, and store operational practices.

    • Evaluated current marketing practices including all elements of category management. This resulted in numerous recommended changes.

    • Benchmarked the individual locations and chain’s sales and margin results by category against industry standards.

    • Supplied a set of merchandising guidelines to address the issues found at store level.

    • Recommended changes in the accounting processes for foodservice to improve reporting accuracy.

    • Reviewed existing supply chain and recommended changes.

    • Benchmarked the sites against best in class in 14 areas.

    • Documented our findings and recommendations in a report for the company.


    • Provided a deep dive analysis on the foodservice category from a food safety, pricing, marketing, and best practices perspective. This resulted in an action plan with a large number of recommended changes.