Client: Small Retail Chain
Project category: Retailer Solutions, Operational Assessment
b2b Solutions Operational Assessment process is customized to meet the needs of each client. It consists of three phases. Phase One is an off-site analysis of the client’s data. This begins with an analysis of their P&L and can include a very complete data set depending on the size of the company and the availability of the information available. Phase Two involves meeting on-site with members of the management team, touring their sites, and potentially that of their competitors. Phase Three is the development of a report of our findings and action steps we recommend. The level of detailed involved varies with the client’s needs.
b2b Solutions conducted an Operational Assessment for a small chain who was faced with a new well known best in class competitor who had recently opened across the street from one of its larger locations. This included a future remodel. The chains other locations were widely dispersed and varied significantly in volume.
Investigated pre and post the competitor’s opening, fuels and store sales and margins for the impacted site including developing correlations for fuel, store, foodservice and other departments.
Provided a remodel analysis for the site.
Analyzed the sites’ and corporate P&L including sales, margins, shrink and recommended changes in calculation methodology and processes.
Evaluated the chain’s facilities (exterior and interior) and equipment on a site by site basis and offered recommendations to address any issues found.
Examined the current information systems and their applicability for the size and needs of the organization.
Reviewed the reports being generated and how they were being utilized by the chain’s management.
Toured all the locations and documented our findings regarding store and category layouts, shopper standards, merchandising, and store operational practices.
Evaluated current marketing practices including all elements of category management. This resulted in numerous recommended changes.
Benchmarked the individual locations and chain’s sales and margin results by category against industry standards.
Supplied a set of merchandising guidelines to address the issues found at store level.
Recommended changes in the accounting processes for foodservice to improve reporting accuracy.
Reviewed existing supply chain and recommended changes.
Benchmarked the sites against best in class in 14 areas.
Documented our findings and recommendations in a report for the company.
Provided a deep dive analysis on the foodservice category from a food safety, pricing, marketing, and best practices perspective. This resulted in an action plan with a large number of recommended changes.