Information Systems
Capabilities SummaryIn today’s fast paced and ever changing world of Information Systems, leaders and their teams need to have a broad range of knowledge and strategic vision, not only about technology, but the business as well.
The challenge to stay ahead of your competitors, spark the “what’s possible”, and balance system investments is real.
b2b Solutions will engage and drive cross functional teams with you as we look across the entire business, from Store Operations to Merchandising to Business Analysts and beyond, helping you to understand, and prioritizing the next best system investments. With our deep understanding of the retail industry and our capabilities with integrating systems and technology across the business we build the right roadmap for our clients and journey with you in making sound decisions.
b2b Solutions measures success beyond delivering the project itself — we listen, resulting in recommendations coming from you, we act,reaching milestones, we interact, developing relationships, we deliver on our plan.
Click below to view each of these capabilities in more detail.
The choices made here impact the overall capability of the solution and the services you want supported and offer to Your Customers. Let us help guide you through the fact finding and decision process and help you achieve your Business Goals.
The recent Pandemic has facilitated the need for this service capability for many retailers on their mobile and web-based platforms.
C-Stores, Grocers and Quick Service Restaurant’s are deploying order ahead food options that enable curbside pickup and delivery.
Key Questions:
What technology and operational changes do you need to make in support of these services?
What are consumer and industry standards/expectations for this service?
How will your customers select and pay for these services?
What business and technology partners do I need to make these new capabilities work?
We can help answer the questions that finalize your approach, design and delivery.
Your loyalty and digital marketing capabilities are essential features that are supported and an integral part of your mobile/digital platform.
Key Questions:
What should my loyalty program be and what should it be focused on?
What rewards/incentives will drive engagement with my customers and incentivize them to shop at my stores?
How do I take care of my loyal/high frequency customers?
Should I include other business partners that refer business to me as well?
What technologies should I consider that will interact and engage my customers when they are close to my store?
What business and technology partners do I need to make these new capabilities work?
We can help answer the questions that finalize your approach to loyalty.
This is a key part of the strategy for loyalty and business growth. Choices here directly influence customer adoption of your Mobile App, Loyalty Program and Sales Activity at your store.
Key Questions:
What rewards/incentives will drive engagement with my customers and incentivize them to shop at my stores?
How do I include digital coupons, promotions and other offerings tied to my store?
How do I leverage my fuel sales to increase in-store sales volume?
What business and technology partners do I need to make these new capabilities work?
We can help research and finalize your Digital Offering for rewards, coupons and promotions that will support your marketing strategy and business growth goals.
The recent Pandemic has emphasized the need for “cleaner” payment options. Contactless payment options available within your mobile and web platforms, combined with mobile order ahead features support a “touch free” sales environment, that many customers now insist on.
Key Questions:
What types of contactless payment options should I have? What’s the most commonly used?
What payment partners are involved with contactless payments and can I enable those using my current payment processor?
How do I integrate contactless payments into my mobile application?
What other considerations do I need to consider/address that impact my backend systems for sales processing, financial settlement, reconciliation and revenue recognition?
We can help navigate you through the complexities of contactless payments from choosing the right options for digital wallets (ApplePay, Google Pay, etc.) that hold customer credit cards (Visa, MC, AMEX, etc.) to alternative payments like Alipay, WeChat Pay, etc. that can be used instead of credit cards for payment.
New forms of payments are taking hold in the U.S., after establishing themselves in other non-U.S. markets. Many retailers are adopting these alternative forms of payments, as a new generation of customers insist on buying form retailers that enable these forms of payments.
The U.S. Government is also adding their own alternative payment type Called “SNAP”, which provides EBT customers with the ability to buy approved food items and even use their EBT funds for food order ahead curbside pickup and delivery services.
Key Questions:
What types of alternative payments are a good fit with my business?
What payment partners are involved with delivering alternative payments and can I enable those using my current payment processor?
How do I integrate these payments into my mobile application?
What other considerations do I need to consider/address that impact my backend systems for sales processing, financial settlement, reconciliation and revenue recognition?
We can help navigate you through the complexities of contactless payments from choosing the right options for digital wallets (ApplePay, Google Pay, etc.) that hold customer credit cards (Visa, MC, AMEX, etc.) to alternative payments like Alipay, WeChat Pay, etc. that can be used instead of credit cards for payment.
Security of your organization and your customer is the cost of doing business and important for protecting your brand’s reputation.
Key Questions:
What are my PCI and security requirements for mobile/digital commerce?
Does my retail store compliance status cover my mobile/digital commerce compliance requirements?
What other considerations are involved when addressing PCI and Encryption protection requirements on customer sales transactions?
We can help identify and narrow your focus on what needs to be PCI compliant, where security protections need to be in place and which methods comply with requirements from the major card brands (Visa, MC, Discover, etc.) and State/Federal compliance organizations.
The advent of mobile/digital commerce has dramatically changed the approach to fraud management, as customers can buy and pay in an environment where they never make physical contact with your store, employees, etc.. Loss Prevention teams require new tools to protect their organization from online commerce fraud.
The new environment requires new tools and processes to protect your organization and your customers from fraud that can be linked to your mobile/digital commerce environment.
Key Questions:
What is my current exposure and what are the common issues with mobile/digital commerce?
What are my options for tools and processes that protect my organization and customers?
How does this impact my Loss Prevention, Chargeback and other internal teams that support payments and financial processing/revenue recognition?
What other considerations do I need to consider/address that impact my backend systems for sales processing, financial settlement, reconciliation and revenue recognition?
Our understanding of Retail and Payments and Fraud make us an ideal partner to help assess your options for prevention, detection and protection of your business, brand and most importantly your customers.